Campaigning for change

The experience of Citizens Advice Bureaux gives a unique, fresh insight into the problems facing UK citizens. The Citizens Advice service has always provided free, independent advice and used clients' experiences to influence national and local services and policies. Citizens Advice collects evidence of CAB clients' problems and uses this to campaign for changes in policies and services. We have a key role in speaking up for clients, raising issues brought into bureaux, contributing to public debate and informing legislation.